Patient rights and responsibilities

Your rights

• Information: To receive information, in a language you understand, about your health, the recommended treatment, the options, possible risks and the approximate duration.
• Consent: To accept or refuse the treatment proposed to you, and to give your informed consent before treatment.
• Privacy: To have your personal and health information kept confidential, and to be examined and treated in a setting that respects your privacy.
• Respect and safety: To be treated with respect at every stage and to receive care in a safe environment.
• Access to records: To review your health records and request a copy.
• Feedback: To share your views, suggestions and complaints about the service.

Your responsibilities

Following the practice’s rules

• Following the practice’s rules and procedures, provided they do not conflict with patient rights.
• Keeping appointment dates and times and letting us know of changes in advance.
• Taking due care of the practice’s equipment and materials.

Toward staff

• Being respectful to all staff and considerate of other patients’ rights.
• Giving full and complete information about complaints, past illnesses, medicines used and everything related to your health.
• Cooperating with health staff throughout treatment once your informed consent has been given.
• Following general cleanliness and hygiene rules.

Following treatment advice

• Listening carefully to advice about treatment and medicines, and asking about anything you do not understand.
• Telling your dentist if you cannot follow the advice.
• Knowing that the consequences of refusing treatment or not following advice are your own responsibility.
• Not asking health staff for anything contrary to medical ethics or the law.

Other responsibilities

• Reporting changes in your health and personal details in good time.
• Looking after your health and following advice for a healthy life.

You can reach us with your views and complaints through our contact page or at info@eslemsahan.com.